Service Industry


W+W Consulting GmbH knows the challenges of the service industry. We are aware that service companies are very different in their processes and that these unique processes are the reason for the customer attractiveness and loyalty. In this context, automated, online-based processes are playing an increasingly important role in establishing or maintaining contact with the customer. We will support you in this transformation with the help of Workflow Engines, Robot Process Automation and the connection of external tools like BPM and ERP/EMS systems.

W+W Consulting GmbH knows the challenges of the service industry. We are aware that service companies are very different in their processes and that these unique processes are the reason for the customer attractiveness and loyalty. In this context, automated, online-based processes are playing an increasingly important role in establishing or maintaining contact with the customer. We will support you in this transformation with the help of Workflow Engines, Robot Process Automation and the connection of external tools like BPM and ERP/EMS systems.

Customers


Our customers are network operators, energy and water suppliers, technical supervisors of companies and testing organizations.

Business cases


Quality management for an S/4 implementation as trusted advisor of the project manager for a network operator

  • Create a quality management manual for the S/4 project
  • Define quality gates, define delivery objects per phase, define project governance
  • Execution of reviews and reporting as well as consistent status reporting to the steering committee

Support of an Ariba implementation with change management for an internationally operating testing organization

  • Empowerment of the core team and the change network (change agents) to multiply the goals and know-how.
  • Stakeholder analysis: identify stakeholders, develop communication plan & address with appropriate measures e.g. workshops, videos, change forum, project newsletter etc.
  • Change Impact Analysis: Steering of the change measures via the Change Network & development of a template for the global roll-out.

Quality management for an S/4 implementation as trusted advisor of the project manager for a network operator

  • Create a quality management manual for the S/4 project
  • Define quality gates, define delivery objects per phase, define project governance
  • Execution of reviews and reporting as well as consistent status reporting to the steering committee

Support of an Ariba implementation with change management for an internationally operating testing organization

  • Empowerment of the core team and the change network (change agents) to multiply the goals and know-how.
  • Stakeholder analysis: identify stakeholders, develop communication plan & address with appropriate measures e.g. workshops, videos, change forum, project newsletter etc.
  • Change Impact Analysis: Steering of the change measures via the Change Network & development of a template for the global roll-out.

Foresight and passion to create customer experiences.


Projektbetreuung bei Bosch Maschinenbauer und Automobilzulieferer in Stuttgart Kunde Kunden der Unternehmensberatung W+W Consulting GmbH in Ettlingen
Projektleitung bei der heristo AG Lebensmittelhersteller Lebensmittelproduzent Kunden Kunde der Unternehmensberatung W+W Consulting GmbH in Ettlingen
Storaenso Kunden Kunde der Unternehmensberatung W+W Consulting GmbH in Ettlingen
Prozessberatung bei Bruker in der Schweiz Kunden Kunde der Unternehmensberatung W+W Consulting GmbH in Ettlingen
rwz-raiffeisen Lebensmittel Landmaschinen Kunden Kunde der Unternehmensberatung W+W Consulting GmbH in Ettlingen
coop Großhändler Großhandelsunternehmen Kunden Kunde der Unternehmensberatung W+W Consulting GmbH in Ettlingen
ams Automobilindustrie Kunden Kunde der Unternehmensberatung W+W Consulting GmbH in Ettlingen
DLG Verein Lebensmittel Kunden Kunde der Unternehmensberatung W+W Consulting GmbH in Ettlingen
tegut Lebensmittel Einzelhandel Kunden Kunde der Unternehmensberatung W+W Consulting GmbH in Ettlingen
Kaufland Einzelhandel Kunden Kunde der Unternehmensberatung W+W Consulting GmbH in Ettlingen
Standwerke Karlsruhe Kunden Kunde der Unternehmensberatung W+W Consulting GmbH in Ettlingen
Centaur Holding Germany W+W Consulting GmbH
Grundlach Automotive Corporation W+W Consulting GmbH